Contact Us
Non Gamstop Casinos is run by a small team that researches and compares betting sites not on GamStop for UK readers. If you've got a question about how we rank operators, spotted something on the site that needs updating, or want to raise a query about a specific brand we cover, this is the place to reach us.
What we can help with
We hear from a wide mix of readers, and most messages fall into one of a few categories:
- Questions about a specific casino or bookmaker featured on the site, including bonus terms or how a rating was reached
- Corrections — an offer that's changed, a link that's broken, or details that no longer match what's advertised
- General queries about how betting sites not on GamStop operate, payment methods, or eligibility
- Feedback on the site itself, including suggestions for brands or topics we haven't covered yet
- Press or partnership enquiries from operators or other sites in the sector
What we can't help with
We're an independent comparison and review resource — we don't operate a casino or sportsbook, hold customer funds, or process bets ourselves. That means we can't:
- Access, verify or make changes to an account you hold with any operator listed on the site
- Process withdrawals, refunds or bonus credits on behalf of a casino
- Reverse a self-exclusion you've set up through GamStop or with an individual operator
- Offer financial, legal or medical advice
For account-specific issues, the fastest route is always the operator's own customer support team, since they hold your account details and transaction history — we don't.
Before you get in touch
A lot of common questions are already answered elsewhere on the site, which can save you a wait for a reply:
- For a full rundown of the operators we currently rate, including bonuses, game libraries and how each compares, see our guide to non GamStop casinos in the UK
- If you want to understand how our ratings are put together and what independence means for this site, our About Us page explains the process
- If you or someone you know is finding gambling difficult to control, our Responsible Gambling page has practical information and support options
- For the legal terms that govern use of this site, see our Terms and Conditions
How to reach us
Use the contact details or form provided on this page to send a message, and let us know as much detail as you can upfront — which operator or article your question relates to, and what you're hoping to find out. That helps us give you a useful answer rather than a generic one.
A quick note on independence: Non Gamstop Casinos may earn a commission when readers sign up with an operator through links on this site. That arrangement never decides which brands we cover or how they're rated — it simply keeps the site free to use. If you contact us about a specific offer, we'll always give you a straight answer regardless of any commercial relationship involved.
A word on eligibility
Everything on Non Gamstop Casinos is intended for readers aged 18 and over. Betting sites not on GamStop operate under licences issued outside the UK, most commonly in Curaçao, so the consumer protections and complaint routes differ from those attached to a UKGC-licensed site. If your enquiry concerns a dispute with an operator, we'd always suggest raising it directly with that operator's support team first, since they're best placed to look into your specific account.
We try to reply to genuine queries as promptly as we can. If your message needs a bit of digging on our end — checking an offer's current terms with an operator, for instance — it may take a little longer, but we won't leave you without an answer.